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Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@promunch.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@promunch.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@promunch.in.
REFUND AND REPLACEMENT POLICY
Vippy Industries Ltd (VIL) has a specific replacement policy for online purchases. If you happen to receive a product with leakage or damage, you can request a replacement.
However, it's essential to raise the request within 2-3 days of receiving the product. Once you inform the customer representative, the Operations team will promptly dispatch the replacement product.
- It's important to note that for Cash on Delivery orders, the shipping and COD charges are non-refundable.
- Additionally, any claims for return or replacement will not be considered valid if made after 5 days from the date of delivery.
- VIL will not accept requests for a return, or replacement if the delivered product is undamaged and matches the original order.
- To initiate a replacement, you must provide valid photo proof of the damaged product, and products with broken seals will not be eligible.
- Product should be unopened, unused, and in their original packaging to qualify for a replacement.
- Customers shall bear the shipping charges of the replaced product.
- To initiate a replacement request please contact our customer support team via email at
- Additional shipping charges may apply for replacement of Product
- Refund shall be initiated only if the product is cancelled as per the cancellation policy of the company.
VIL retains the right to accept or reject replacement requests.
By using our website and purchasing products through promunch.in, you acknowledge that you have read and understood this replacement Policy and agree to the same.