Refund policy

REFUND AND REPLACEMENT POLICY

Vippy Industries Ltd (VIL) has a specific replacement policy for online purchases. If you happen to receive a product with leakage or damage, you can request a replacement.

However, it's essential to raise the request within 2-3 days of receiving the product. Once you inform the customer representative, the Operations team will promptly dispatch the replacement product.

  1. It's important to note that for Cash on Delivery orders, the shipping and COD charges are non-refundable.
  1. Additionally, any claims for return or replacement will not be considered valid if made after 5 days from the date of delivery.
  1. VIL will not accept requests for a return, or replacement if the delivered product is undamaged and matches the original order.
  1. To initiate a replacement, you must provide valid photo proof of the damaged product, and products with broken seals will not be eligible.
  1. Product should be unopened, unused, and in their original packaging to qualify for a replacement.
  1. Customers shall bear the shipping charges of the replaced product.
  1. To initiate a replacement request please contact our customer support team via email at

    hello@promunch.in

  1. Additional shipping charges may apply for replacement of Product
  1. Refund shall be initiated only if the product is cancelled as per the cancellation policy of the company.

 

VIL retains the right to accept or reject replacement requests.

By using our website and purchasing products through promunch.in, you acknowledge that you have read and understood this replacement Policy and agree to the same.