Shipping policy

SHIPPING & CANCELLATION POLICY

At promunch.in we aim to provide a seamless and enjoyable shopping experience for our customers, especially when it comes to the delivery of our products. This Shipping Policy outlines the important information regarding the shipment of your purchased products. By making a purchase on our website, you agree to adhere to the practices stated in this polic

1. Shipping Locations:

We offer shipping services for our products to addresses within India or regions where shipping is available.

2. Order Processing Time:

After receiving your order, we strive to process and pack it as quickly as possible.

The typical order processing time is 5-7 business days. However, during promotional periods, processing times may be slightly extended.

3. Shipping Methods and Estimated Delivery Times:

We use reputable shipping carriers to ensure the safe and timely delivery of your edible products.

The estimated delivery time depends on your shipping location.

Standard Shipping: Estimated delivery time is typically between 5-7 business days.

Please note that delivery times may vary due to factors beyond our control, such as unforeseen transportation issues.

4. Shipping Costs:

Shipping costs are calculated based on the weight of your order and your shipping address.

During the checkout process, you will see the applicable shipping charges before making a payment.

 5. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email or through your account on our website.

You can use this tracking number to monitor the status and estimated delivery date of your package.

6. Packaging and Handling:

We take great care in packaging your edible products to ensure they arrive in excellent condition.

Our packaging materials are designed to protect the products from damage during transit and to maintain their quality.

7. Delivery Attempts:

The shipping carrier will attempt delivery to the address you provided during checkout.

If no one is available to receive the package, the carrier may attempt a subsequent delivery or leave a delivery notice with instructions for rescheduling or pickup.

8.Incorrect Address or Undeliverable Packages:

Please ensure that you provide an accurate and complete shipping address during checkout to avoid delivery issues.

If a package is returned to us due to an incorrect address or being undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

9.International Shipping:

For international orders, the customer is responsible for any customs duties, taxes, or fees that may apply upon importation.

We are not responsible for any delays or issues caused by customs clearance procedures.

10.Contact Us:

If you have any questions or concerns about our Shipping Policy or the delivery of your products, please contact us at hello@promunch.in

By purchasing products through promunch.in , you acknowledge that you have read and understood this Shipping Policy and agree to the shipping terms and conditions outlined herein.

CANCELLATION POLICY
At Vippy Industries Limited (VIL), we strive to provide our customers with the
best shopping experience and top-quality Soya products. We understand that
circumstances may arise where you need to cancel your order. Below is our
cancellation policy for products purchased on our website:

1. Order Cancellation Timeframe:
Customers can request order cancellation within 12 hours of placing the order. We process orders promptly to ensure quick delivery, so please notify us as soon as possible if you wish to cancel your purchase.

2. Cancellation Eligibility:
Only orders that have not been processed or shipped are eligible for cancellation. Once the order has been prepared for shipment or has been shipped, it cannot be cancelled.

3. Cancellation Procedure:
To cancel an order, customers must contact our customer support team immediately through email at promunch@vippysoya.com. Please provide your order number and reason for cancellation when reaching out to us.

4. Refund Process:
If the cancellation request is made within the eligible timeframe and the order has not been processed or shipped, we will initiate a refund for the full purchase amount. The refund will be issued using the original payment method used during the purchase.

5. Processing Time for Refunds:
Refunds for eligible cancellations will be processed within 14 business days from the date of cancellation approval. Please note that it might take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

6. Order Modifications:
If you wish to modify your order (e.g., change the shipping address or product quantity), please contact our customer support team. We will do our best to accommodate your request, provided the order has not been processed or shipped.

7. Exceptions:
In certain exceptional cases, where we may be unable to fulfil an order due to unforeseen circumstances beyond our control, we reserve the right to cancel the order and issue a full refund to the customer.

8. Right of VIL:
In the event of malicious, dubious, or fraudulent payment methods, Vippy Industries Limited (VIL) maintains the right to cancel or refuse any order.Order cancellation refunds will be handled in accordance with business policies, and any relevant cancellation fees will be subtracted from the refund.

For any further inquiries or assistance regarding cancellations, please reach
out to our customer support team at hello@promunch.in

By purchasing products through promunch.in, you acknowledge that you have read and understood this Cancellation Policy and agree to the shipping terms and conditions outlined herein.